FAQ

We currently ship to mainland Spain, the Balearic Islands, selected EU countries and the US. We do not currently ship to the Canary Islands, Ceuta, Melilla, the UK, Switzerland or Australia. Available destinations are shown at checkout.

Orders are processed within 1–3 business days. Estimated delivery is 2–4 business days within Spain, 3–7 business days within the EU and 5–10 business days to the US. Delivery times are estimates and may vary during busy periods or due to customs.

Shipping is free within Spain. For EU and US orders, shipping costs are calculated at checkout based on your destination and the available delivery service.

Orders within the EU are not subject to import duties. For destinations outside the EU, such as the US, customs duties, taxes or import fees may apply and are the customer’s responsibility. These charges are determined by local customs authorities.

Yes. You can request a return within 14 calendar days of receiving your order. Shoes must be unworn, in their original condition and returned with all original packaging. We recommend trying them on indoors and on a clean surface until you are sure about the fit.

Email us at hola@peralbabrand.com with your order number and the item you wish to return. We’ll send you the instructions to arrange your return. Please do not send anything back before contacting us.

Yes. If your size isn’t quite right, contact us and we’ll help arrange an exchange, subject to availability. For orders in Spain, your first size exchange is free.

For orders in Spain, we offer one free exchange or return per order. For international orders, return shipping costs are the customer’s responsibility. Original shipping charges and any customs or import fees are non-refundable.

Once your return arrives, we’ll inspect it and process your refund to the original payment method. Your bank or payment provider may take a few additional business days to show the funds in your account.

Treat your PERALBA shoes gently and according to their material. Remove surface dirt after wear and store them in a cool, dry place away from direct sunlight and heat. Avoid excessive moisture and allow them to air naturally between wears.

Gently remove surface dirt with a soft, dry cloth. For deeper cleaning, use a product specifically designed for leather and always test it first on a discreet area. Avoid soaking the leather, machine washing or using direct heat to dry your shoes.

Use a soft suede brush on dry shoes, brushing gently to lift dirt and restore the texture. For marks, use a dedicated suede cleaner. Avoid water, regular leather creams and excessive rubbing, as these may alter the colour or finish.

Remove surface dirt gently with a soft, dry brush or cloth. If needed, spot-clean carefully using a small amount of mild soap and water. Do not soak or machine wash your shoes. Leave them to air dry naturally away from direct heat.

No. Our shoes are not waterproof. Leather and suede can tolerate light, occasional moisture, but prolonged exposure to water may affect their colour, texture or finish. If you use a protective spray, choose one suitable for the specific material and test it first.

If your order hasn’t been prepared or shipped yet, we may be able to change the size, colour or style. Contact us at hola@peralbabrand.com as soon as possible with your order number. Once an order has been dispatched, we can no longer modify it.

If your order hasn’t been prepared or shipped yet, we may be able to cancel it. Contact us as soon as possible at hola@peralbabrand.com with your order number. Once dispatched, the order can no longer be cancelled and will need to follow our standard return process.

As soon as your order ships, you’ll receive a confirmation email with a tracking link. Tracking information may take a few hours to update after the carrier receives your parcel.

Check your spam or promotions folder first. If you still can’t find your order confirmation, contact us at hola@peralbabrand.com with the name and email address used for your purchase and we’ll check it for you.

If your order arrives damaged or you receive the wrong item, contact us at hola@peralbabrand.com as soon as possible with your order number and clear photos. We’ll review the issue and arrange the appropriate solution.

Our shoes are built around the essentials of barefoot design: a foot-shaped last, a flexible sole and zero drop. There is no rigid support shaping the foot, allowing it to move more naturally while keeping the aesthetic of a contemporary shoe.

Zero drop means your heel and forefoot sit at the same level, without an elevated heel. Some PERALBA styles feature a visible heel detail as part of the design, but it is integrated into the sole and does not create a height difference between heel and forefoot.

Your toes should have room to spread naturally without feeling compressed. For our closed styles, we generally recommend around 8–10 mm of extra length in front of your longest toe. Fit can also vary depending on your foot shape and width.

Measure both feet from heel to longest toe and use the larger measurement. Compare it with the measurements in our Size Guide rather than relying only on your usual EU size. Each product page also includes specific sizing information for that style.

If you’re new to barefoot footwear, your feet may need time to adapt to a more flexible, zero-drop shoe. Start gradually and increase wear according to how you feel. Our sandals are not designed as transition shoes, as they cannot accommodate an additional insole.